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Important Policy Information - Safety Penn Training




  • 90% refund 10 or more days prior to course start date

  • 50% refund 5-9 days in advance

  • No refunds within 5 days of course without documentation

  • Full refund or make up sessions will be issued due to any pool chemical or mechanical issues

  • When there are unforeseen circumstances out of anyone’s control, if possible, classes will be rescheduled rather than cancelled

Class Policies:

  • Participants must arrive to class on time and attend all required class sessions

    • If participants are more than 15 minutes tardy, the class will begin without them. ​

  • If a class has pre-requisites and a participant is unsuccessful, a 75% refund will be issued

  • Participant agrees to cover cost for additional instruction if placed on candidate work plan (instructor level courses)

  • After registering for the desired class, participants will be contacted within 48 hours to finalize course materials and scheduling. 

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